Home » Terms and Conditions

1. Interpretation of these Terms and Conditions of Contract
The Company: Any reference made to The Company in the
following terms and conditions of contract shall mean Boiler works t/a Heat Firm ltd.
The Customer: Any reference made to The Customer in the following terms and conditions of
contract shall mean the person, business, firm, partnership or corporate body issuing
instructions to The Company. Materials: Any reference made to
materials in the following terms and conditions of contract shall
mean any materials, services, supplies, advice or information
supplied by, or work carried out or undertaken by The Company
as part of its normal business activities. Online: Meaning the internet
and will normally refer to an online order or booking.

2. Working Hours & Arrival times of online bookings
All works will be carried out with in seven working days of the Customers
online booking. If time and date of the Customers online booking can not
be meet by the Company, a new time and date will be agreed. The Customer
shall give access within The Company’s usual working hours or booked
appointment times. Any extra time worked will be chargeable at The Company’s
standard rates.

3. Programme of Work & subcontractors
Every effort will be made to meet the requirements of The Customer
but no guarantee can be given of the date of commencement or
completion of the work. The Company accepts no responsibility for
any delay in the execution of the work, or damage or inconvenience
caused, due to labour disputes, fire, accident, non delivery or
shortage of materials or other causes beyond The Company’s
control. Occasionally The Company’s attempts to effect a repair or
to clear a drain will be unsuccessful. Provided that The Company’s
decision to attempt the work was made in good faith, all time spent
in conducting such work will be charged for at The Company’s standard
rates, if unsuccessful. The Company Reserve the right to use Any subcontracts
on The Customers behave, and any subcontractors used will also be
acknowledged as The Company for the purpose of this contract.

4. Making Good etc
Whilst every care will be taken by The Company, they accept no
responsibility for any damage to plaster work, decorations, flooring
etc, necessarily consequent upon the execution of the work unless
specifically provided for in the quotation. Cuts or holes made to allow
for equipment will be made good but not permanently finished or
decorated. Floorboards will be replaced but special flooring will not
be permanently refixed.

5. Water Heating
Quotations for water heating installations are based on the
assumption that the existing plumbing system is in a satisfactory
condition. No responsibility is accepted for defects arising in water
tanks, pipes etc during or subsequent to installation work undertaken
by the company.

6. Wayleaves
The Customer shall be responsible for obtaining and retaining
any necessary consents, easements, or wayleaves and for any
reinstatement of disturbed ground. In the case of extensions to
underground work disturbing lines which are in The Customer’s
own property or on privately owned property over which The
Customer has rights of access or a tenancy.

7. Licences
Any licence, permit or other authority, necessary for the execution of
the work, shall be obtained by The Customer.

8. Guarantee
Subject as mentioned below, the Company guarantees all equipment
installation and apparatus supplied and fixed or supplied only under
this quotation for a period of 100 days from the date of completion
and undertakes to repair or replace the same as its option in the
event of them becoming defective and/or to remedy any defects
which are found to be due to faulty workmanship within that period,
free of cost. Unless otherwise specified in the quotation. The
Company’s guarantee does not cover: drain clearance, any
temporary repairs, defects due to fair wear and tear, the replacement
of lamps or fuses, or any causes beyond their control. If any repairs,
alterations or additions to the equipment, installation, and/or
apparatus are carried out by any person who has not been
specifically authorised by The Company, then the guarantee
shall be null and void.

9. Fluctuations
Invoices are strictly net and the quoted price will be adjusted to meet
any price variation in labour or materials occurring after the date or

10. Terms of payment
Online bookings are paid upfront for the first half an hour, any work
there on after will be based on payment of invoice to which shall
be due on demand and normally no later then seven day after work is
whereby there are no disputes, and where materials are used, then the
price of such materials shall be charged at the current selling list price,
if any, of the manufacturers and/or the company, and shall be subject
to an administration charge of 35%. The non-completion of the building
as a whole or of the work of any other trade shall not affect or delay any
payment due. The company retains a lien upon all materials, plant and
machinery, even though installed or delivered on site, for the whole of
any unpaid balance due to the company hereunder.

11. Extra Cost
In the event of suspension of cancellation of work at the request
of the customer, or lack of instructions or delay on site, caused by
matters beyond the control of the company, any extra expenses
hereby incurred shall be chargeable to the customer.
If overtime is worked or alterations are made at the request of the
customer, the extra cost incurred including reasonable additions for
administration expenses and overhead charges will be met by the

12. Consequential Loss or Damage
The Company shall not be responsible for any consequential
damage or loss arising out of the performance of the contract
otherwise than by the negligence of the company or its employees
or agents.

13. Scope of Conditions of Contract
These conditions of contract will apply in full to all quotations online
bookings and work carried out (and) or apparatus or equipment supplied by the
company under such quotations/bookings except where specifically agreed
in writing to the contrary,

14. Rates, Fees, Charges & Online bookings
The company rates vary from season to season to stay competative.
You may wish to contact The Company by free phone or email, to find
out if there is a lower rate then the internet standard rates. At present
there is a 25% Discount on the standard labour rates which are £85per
half an hour, it is important to check by phone or by email as to what
the company are currently charging for a rate reduction. For online booking a
reduced rate of 25% will only apply for the first half an hour once this
has elapsed your rates will be charged back to the standard rates. Rember
there is No Call out charge, online bookings are non refundable
and are subject to availablity. All fees paid online will be one of for the
service required. There are no hiden charges with in these contractial terms
and conditions. Same day online bookings must be agreed by phone or booking
will automatical be confirmed for the next day. Confirmation of bookings will be made
by email, mobile Text message or a telephone call.
Non-Refundable Administration Charge” means the administration charge applicable
if you cancel an order for Services with The Company cancel services because the job is not
of the nature described or doesn’t meet current building and gas regulations. Regrettably this
is chargeable due to the nature of our Services and the costs we incur in setting up your job
and ordering any necessary parts. The charge is as follows:£35.00 Cancellation with 24hr pior
to commencement of service, Cancellation on the day of works were works have been booked
over the 24hr before to commencemnet work – full price of Services are non refundable this
includes any works order for the undertaking out side our service area of South East and South
West Greaer London.

15. Taxation
The price quoted is subject to any subsequent variation in taxation.

16. Claims
With regards to claims against the company it is imperative that
we are informed at the earliest point in time in writing. Also that
the company is allowedto inspect the damage before any remedial
work is carried out,otherwise the company will disclaim any responsibility
for the claims.

17. Interest
The company will charge interest a 8% per month on outstanding
invoices for non-account customers from the date of completion of
work, plus an administration fee of £10 per week.

18. Estimates
Any estimation of work is only an estimate and is subject to no
unforeseen circumstances.

19. Waiting Time
The Company shall charge waiting time to the customer at the full
labour rate, if for any reason beyond the company’s control, waiting
time is incurred upon any of the company’s employees or agents as
a result of delay, for whatever reason, caused by the customer.

20. Reservations for unforeseeable events
The Company reserve the right to stop working or hold back the works at
any time, in the event any dangerous substance/s are found on site. Before
any work is continued or carried out there must be an official certificate of
removal of these substances to which must be made available to The Company.

21. Leaks and Repairs at fixed prices for online bookings
The Company Guarantees all works based on a Plumber/Engineer carrying out
works to first diagnose identy the cause of problem, and then to give an estimate
for the time required to carry out the works with in one hour upon arrival at the
site; this is only applicable if the works are not miner repairs or miner leaks and will
obviously take long then one hour to carry out. Based on this The Company can
not guarantee that the Leak or problem can be cured with in the one hour time
frame service which is maximum time spent on this fixed price service. How ever
any Leaks in series are deemed repairable under time lenght for this fixed price service.
Any Radiators that have corroded internally and has produced a leak on the body i.e. panel
of the radiator are deemed irrepairable however this would be identitied with in the service
to which isolation or capping of would take place. All partsrequired are chargable
22. Like for Like Installations for online bookings
The Company Guarantees all works based on a Plumber/Engineer carrying out lik for like installation
works for one year. This guarantee is for labour only and the company take no liability
for the appliance or part it’s self when installed by the company.The customer should
insure all parts and appliances purchased by the customer come with at least one years
warrenty and be CE marked and fit for the purpose all parts reqired to be supplied by
the company are chargable.

23. Powerflushing of Central heating Systems
The Company guarantee for all of the system powerflushed for 2 years. Once he company have completed
the power flush an inhibitor is then add to protect the radiators from continued internal corrosion, the company
will then confirm industry standards are met.

24. Events beyond our control
We shall have no liability to you for any failure to deliver the Goods or Services you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control, including but not limited to strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

25. Liability
If the Goods and/or Services we provide to you are not satisfactory, we shall have no liability to you unless you notify the company of the problem in writing at our Contact Address within 10 working days of the date the Goods or Services were provided. Save as precluded by law, the company shall not be liable to you for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damage

26. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

27. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

28. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.

29. Entire Agreement
These Terms and Conditions, together with our current Website prices, service details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods and Services to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorised representation about the nature or quality of any of the Goods or Services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

30. Accessing Our Website
Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. Access to our Website is dependent upon availability of the Worldwide Web and we accept no responsibility for your inability to access our Website arising out of circumstances beyond our reasonable control.We have the right to disable your access to our Website at any time if, in our opinion, you have failed to comply with any of the provisions of these Terms and Conditions. The materials on our Website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of any materials on our Website. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the Website and to make any changes to the features, functionality or content of the Website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the Website.Commentary and other materials posted on our Website are not intended as advice and should not be relied upon. To the fullest extent permissible by law, we disclaim all liability and responsibility arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in this contract are hereby excluded. You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice. Our Website contains links to other sites, which are not under our control and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content or availability of those sites.

31. Acceptance of our Terms & Conditions
These terms and conditions (“Terms and Conditions”) govern your use of the Website and the sale of Goods, Services and information through the Website. By accessing our Website, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use the website.You should read all the Terms and Conditions prior to using the Website. These Terms and Conditions constitute the agreement between you and us. If you are uncertain about any of our terms, email or write to us at our Contact Address found on the website www.phdinitiative.co.uk.We may make changes to these Terms and Conditions. Any changes will be posted on our Website and notified to you by means of a notice on our homepage. Please review these Terms and Conditions regularly to make sure you are aware of any changes made by us. If you place orders for Goods or Services after changes are notified to you in this way, you agree to such changes. If you do not agree to such changes, you should not use this Website or place any further orders.

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